Founded in 2015 with just a few tools and a big vision, Action Home Services (AHS) has grown into one of Ontario’s most trusted names in outdoor design and construction. Based in Toronto, AHS delivers stunning backyard transformations—from custom pools and spas to full-scale landscaping—through a fully in-house, turnkey approach that prioritizes craftsmanship, innovation, and client satisfaction.

Pool & Spa Marketing (PSM): Tell us more the shop’s history, including its founding date, location, and a brief company description?

Action Home Services (AHS): Action Home Services (AHS) was founded in Toronto in 2015 with a mission to elevate outdoor living spaces. Over the past decade, we have grown into a trusted name in landscaping and exterior remodelling, offering premier design-build services in Ontario.

PSM: What sets your company apart and makes it stand out from others in the industry?

AHS: Our commitment to excellence, customer satisfaction, and meticulous craftsmanship distinguishes us. We offer a turnkey solution, handling everything from design to execution, and back all our services with a satisfaction guarantee. We also provide a 10-year warranty on our workmanship, ensuring long-term peace of mind for our clients.

PSM: Could you share some details about the shop’s size, such as its total square footage, retail space, number of employees, and so on?

AHS: AHS operates out of a central headquarter in Toronto, with more than 372 m² (4,000 sf) of combined office and warehouse space to support our logistics, design, and construction teams. We employ professionals across various departments, including project management, landscape design, customer service, and skilled trades. During peak season, we also expand our workforce with additional seasonal crews to meet high demand and maintain timely delivery of all projects.

PSM: Could you describe the range of services your business offers?

AHS: We do everything for your outdoor space—from pergolas and lighting to pools and spas. We design, build, and maintain a full range of exterior renovation and landscaping services, all turnkey. Whether it is a single upgrade or a complete transformation, we tailor every project to the client’s vision and property.

PSM: What types of pools and hot tubs does your company specialize in?

AHS: We specialize in the design and installation of custom in-ground pools, focusing on vinyl liner and concrete pool systems. Each project is tailored to the client’s needs, whether it’s a modern geometric layout or a natural freeform design. We also integrate premium hot tubs and spas into our backyard landscapes, offering both built-in and standalone options. Our team ensures every installation is seamlessly blended with surrounding hardscaping and features like waterfalls, jets, lighting, and smart control systems to elevate functionality and luxury.

PSM: What recent projects has your shop been actively involved in?

AHS: Right now, we’re working on over 50 unique residential projects across Ontario, each one showcasing our full range of services. From heated driveways and custom outdoor kitchens to luxury pools, sports courts, and intricate landscaping transformations, our team is hands-on, delivering premium outdoor living solutions. Whether it’s hardscaping, lighting, or complete backyard makeovers, we bring top-tier craftsmanship and creativity to every job.

PSM: What are some of the most memorable or challenging projects your business has undertaken?

AHS: Some of our most memorable work includes multi-level backyard transformations, heated driveways, custom outdoor kitchens, pools, dream landscape designs, and fully tailored sports courts. We don’t fear challenges—we use them to create our best work.

PSM: To what extent does your shop handle the pool/spa installation process in-house?

AHS: We manage the entire pool and spa installation process fully in-house. From the initial design and permitting to excavation, plumbing, structural work, and finishing touches, every stage is executed by our own team of trained specialists. We also handle all the necessary paperwork and approvals required for pool installation permits, ensuring a smooth and stress-free experience for our clients.

This vertical integration allows us to maintain consistent quality, adhere to project timelines, and ensure clear communication with our clients throughout the process.

PSM: What equipment is currently used by your company to complete its projects?

AHS: AHS uses a full range of professional-grade equipment to efficiently and safely complete projects of any scale, season, or complexity.

Our equipment includes:

• A complete lineup of snow removal machinery, from compact snowblowers to industrial-grade plows
• All types of trucks, from standard pickups to tri-axle dump trucks for heavy-duty hauling
• A wide range of heavy machinery, including Bobcat and Kubota equipment for excavation, grading, and material handling
• Multiple trailers for transporting materials and machinery
• Other specialized tools and attachments to handle diverse project needs

PSM: Can you describe the planning and design process that your shop follows?

AHS: We begin with a detailed on-site consultation to understand the client’s vision, needs, and property. Next, we create customized 2D layouts and 3D renderings to help visualize the final result before construction begins. Once approved, we finalize the schedule, secure permits, and organize all resources. Our team handles everything—from material selection to logistics—ensuring smooth execution and clear communication throughout.

With regular updates, flexibility for adjustments, and full co-ordination, we deliver a seamless experience from concept to completion.

PSM: How has your business evolved or expanded since its inception?

AHS: Since its inception in 2015, AHS has grown to be one of the most trusted full-service landscaping companies in Ontario. We started with basic interlocking and property maintenance, but through consistent quality, strong client relationships, and a passion for outdoor design, we expanded into pool and spa installations, custom carpentry, outdoor lighting, and full backyard transformations.

Over the years, we’ve invested heavily in technology, equipment, and staff training, allowing us to handle complex projects entirely in-house.

PSM: How has technology impacted your business operations?

AHS: Technology plays a key role in streamlining our operations and improving the client journey. 3D modelling allows clients to clearly visualize their projects, while CRM systems keep communication, scheduling, and documentation organized and transparent.

We use drones for site documentation and marketing visuals, laser levels, and digital measuring tools for on-site accuracy. Virtual consultations and screen sharing make collaboration easy, even for busy clients.

These tools boost efficiency, precision, and overall client satisfaction, making our process smarter and more scalable.

PSM: What is the most crucial element for achieving and sustaining long-term success in the industry?

AHS: Consistent quality, clear communication, and ongoing team development are the foundation of our success.

We focus on craftsmanship, transparency, and reliability in every project—big or small.

Staying current with trends, materials, and technology keeps us ahead, while continuous training ensures top-tier service. For us, every project is a chance to build trust, deliver value, and strengthen long-term relationships.

PSM: What are your future goals and aspirations for your swimming pool and hot tub business?

AHS: Our goal is to continue positioning AHS as a leading name in premium backyard transformations throughout Ontario. In the pool and spa division, we aim to broaden our service offerings by streamlining the installation process, expanding our in-house capabilities, and developing standardized solutions for faster project turnaround without sacrificing quality.

We’re also focused on elevating customer experience by investing in design technology, personalized consultations, and improved project transparency through digital tracking tools. 

PSM: Is there anything else you would like readers to know about your business or your personal journey as a business owner in this industry?

AHS: Building AHS has been more than just growing a company—it has been about creating a team, a culture, and a reputation that we’re proud of. What started with a few simple tools and a strong work ethic has evolved into a business that helps transform lives by transforming outdoor spaces. We don’t just build patios, pools, or landscapes—we build places where families gather, memories are made, and homes come to life. The most rewarding part of this journey is seeing our clients genuinely happy with the results and knowing we were part of something meaningful.