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NSPD redesigns website with focus on customer service

Northeastern Swimming Pool Distributors (NSPD) will soon launch its rebranded website, ‘NSPD NOW,’ which will allow customers to check inventory, perform product searches, view current account information and place orders.

Northeastern Swimming Pool Distributors (NSPD), a swimming pool equipment and accessories distributor in Ontario and Quebec with headquarters in Vaughan, Ont., is preparing to launch its rebranded website, ‘NSPD NOW.’

In keeping with global business trends and increasingly tech-savvy industry personnel, the website, which will be soft launched at next month’s Canadian Pool & Spa Conference & Expo, is designed to appeal to both novice and experienced Internet users.

Expected to be fully functional by February 2012, the site will allow customers to check inventory, perform product searches (via category, keyword or manufacturer), view current account information and place orders.

The website’s homepage is designed to be consumer-friendly and provides basic information, including a dealer locator. Once logged in, dealers will be able to check stock, access spec drawings or get a copy of the latest sale item, all from the main page. They will also be able to monitor their account activity (e.g. orders and past purchases) and process online payments.

“Customer service and customer satisfaction go hand in hand,” says NSPD president, Tom Dovgala. “We have always tried to make that our focus. Our new website is designed to take this experience to the next level.”

Popular features of the company’s original website, such as printable measuring pages, spec drawings and access to the online catalogue, will still be available.

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